Support

Installation, updates, and issue reporting guidance.

Contact

Use GitHub Issues in StreamNexus-updates for general questions and bug reports. Do not post authentication tokens, passwords, personal data, or screenshots of signed-in pages.

• App support: support@stream-nexus.com
• General contact: info@stream-nexus.com
• Privacy / data deletion: privacy@stream-nexus.com
• Security and vulnerability reports: security@stream-nexus.com

System requirements

• 64-bit Windows 10 or Windows 11
• Internet connection
• A Twitch or YouTube account when using the corresponding integration
• Access Gate approval may be required while StreamNexus is in beta.

Install and update

1. Download the installer from the official GitHub Releases page.
2. Run the installer and follow the on-screen instructions.
3. Use the in-app update prompt or the official GitHub Releases page when an update is available.
4. Uninstall StreamNexus from Windows Installed apps.

Include in a bug report

• StreamNexus version
• Windows version
• Steps to reproduce and expected behavior
• Reproduction frequency and error details with personal data removed

Do not post security-sensitive reports in a public issue. Email security@stream-nexus.com instead.